Ordering from SJ is easy! Simply browse our website, select the items you love, and add them to your cart. Follow the checkout process to complete your purchase.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and secure online payment options, COD, and GCash. You can find the full list at the checkout.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number to track your package in real-time.
What is your return/exchange policy?
We want you to be completely satisfied with your purchase. Check out our Return/Exchange Policy for details on how to initiate an exchange or return.
How can I contact customer service?
Our customer service team is ready to assist you Monday to Saturday from 9AM to 5PM (excluding public holidays). Reach out via email at [cs@bdi.ph] or give us a call at [phone number].
Are my personal details secure?
Yes, your privacy is important to us. We use secure encryption and follow industry best practices to protect your personal information. Check out our Privacy Policy [here] for more details.
Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make changes, contact us immediately. We'll do our best to accommodate your request.
What should I do if I receive a damaged item?
We apologize for any inconvenience. Please contact our customer service team at [cs@bdi.ph] with your order number and images of the damaged item. We'll arrange for a replacement at our expense ASAP.
How do I stay updated on promotions and new releases?
Subscribe to our newsletter to receive updates on promotions, new product launches, and exclusive offers. You can sign up on the footer of any page of our website.
How much does shipping cost and how long does it take?
Nationwide deliveries are free via our courier partners J&T, NinjaVan, and LBC.
Metro Manila - 3 to 5 business days
Outside Metro Manila - 7 to 10 business days
Do you offer express delivery?
Express delivery is applicable for Metro Manila, Taytay, Cainta, San Mateo and Antipolo for P200.00 via partner couriers, Lalamove and Borzo (customers are not allowed to book preferred courier to avail the service).
Can I visit a physical SJ store?
Currently, SJ operates online. But we will soon open in a location near you. Subscribe to our newsletter for updates.
Where is SJ from?
SJ is proudly headquartered in Belgium. Our roots in this vibrant country inspire our commitment to creating trendy, comfortable, and responsible shoes.
How do I place a wholesale/distributor order?
For wholesale inquiries, please contact our team at [info@bdi.ph]. They will guide you through the process and provide information on bulk pricing and order requirements.
